EAU CLAIRE, Wis. (April 28, 2025) — Xcel Energy is preparing for severe weather predicted this afternoon and evening for most of western Wisconsin, with crews ready to safely restore any outages as quickly as possible.
The company maintains a diverse energy mix to provide customers with the safe and reliable energy they depend on, even through inclement weather. Weather forecasts anticipate severe thunderstorms, with a likelihood of large hail, damaging winds and tornadoes. The company is tracking these forecasts and will stage additional crews as needed to respond to any outages, attending to the largest outages first to quickly get the most customers back online as soon as possible.
Report an outage or get updates
Customers can help Xcel Energy get a jump on power restoration by reporting outages. To report an outage:
- Use the Xcel Energy mobile app
- Visit www.xcelenergy.com/out
- Call 1-800-895-1999 and follow the automated prompts
Customers can also access the most recent updates about an outage using the mobile app or by visiting the Outage Map, which displays the number of customers out and the anticipated restoration time if available.
Prepare and stay safe
- Stay away from downed or sagging power lines. Always assume an electric line, even one on the ground, is energized and dangerous. Never touch or move a downed power line; instead, leave the area and report it immediately by calling 1-800-895-1999.
- To maintain refrigerator and freezer temperatures in the event of a power outage, keep doors closed as much as possible. A full freezer will stay at freezing temperatures for approximately two days and a half-full freezer approximately one day.
- Build a home emergency kit to use in the event of a power outage, with items such as:
- Xcel Energy phone numbers: 1-800-895-1999 for residential or 1-800-481-4700 for business
- Battery-powered radio or television
- Flashlights
- Batteries
- Backup phone chargers
- A phone that does not require electricity
- Non-electric alarm clock
- Bottled water and nonperishable food
- Manual can opener
- First aid kit
- Extension cords (for partial outages)
- Manufacturer’s instructions on how to manually open power-operated doors (e.g., garage doors)
