MADISON, Wis. – After an intensive two-quarter study and pilot, the Department of Safety and Professional Services has revamped its plan review process, a key step in most building projects. The new process not only shortens customer wait times but also realigns staff for greater efficiency, flexibility, and growth. The changes additionally promote greater equity among … Continue reading DSPS: Overhauls plan review process, expediting turnaround time, improving efficiency, leveling customer expectations