MUSKEGO, Wis., Nov. 30 /PRNewswire/ — Customer service and profit margins for the smaller guys are getting harder to manage but companies like RAS have figured out how to get over the make-break point. RAS’s delivery volume from GE and Home Depot was growing at a rate of roughly 20% per year but the busier they got, the higher the turnover. Customer service scores were dropping and costs started to skyrocket. RAS turned to Cheetah Software to solve their problems.
President Robert A Slak saw a return on investment immediately stating, “We’ve already saved over $40,000 annually by using Cheetah’s automated calling system. In addition, we’ve added twenty three percent to our volume of delivery without the need to add trucks or additional drivers. Some of our biggest changes are in customer service where our call center generated a 98% score in customer satisfaction, up from declining numbers. Essentially, Cheetah changed our mentality and our way of thinking on how to better the company. Every aspect of our operation has improved.”
Further he says, “The auto calling system has helped improve customer service, completion percentage and lowered payroll costs. Our drivers are happier. They are doing more stops and are back at a reasonable time and this has significantly reduced turnover.”
Stephan Karczag, Vice-President of Marketing for Cheetah Software said, “Delivery companies like RAS and LTL trucking companies have to solve their business problems to stay competitive. They strive to improve customer service satisfaction levels to keep their business alive. Cheetah provides the best solution for them. We make technology easy to adopt and quick to implement with our subscription services.”
About Cheetah Software Systems:
Founded in 1987, Cheetah specializes in helping fleets significantly increase their margins by providing the only logistics system available today that is able to simultaneously offer real-time optimized and intelligent routing, dispatch, delivery and pickup information to dispatchers, drivers, customer service reps (CSR’s), shippers and customers. Cheetah’s completely unique and effective software and hardware system gives companies with small and mid-sized fleets real-time logistic technology rivaling those used by FedEx(R) and UPS(R) for a small fraction of the cost. For more information, please call toll free 888-CHEETAH or visit the website at www.cheetah.com.
