DODGEVILLE, Wis., Dec. 14 /PRNewswire/ — With Christmas just around the corner, Lands’ End maintains its superior customer service, with live customer service representatives answering phones within three rings — no phone tree, no dialing zero, no waiting on hold.
Lands’ End received top honors in a national survey done by gethuman.com for its phone customer service, allowing callers to immediately speak with a live person. Lands’ End was among 500 companies reviewed by gethuman.com. Ranked against nearly 50 U.S. stores, Lands’ End was one of only three retailers to receive a grade of “A.”
“Lands’ End was built on a hallmark of customer service where the needs of the customer comes first,” said David McCreight, president of Lands’ End. “We pride ourselves on being able to offer our customers personalized attention during each call to make their shopping experience as easy as possible.”
During its busiest day of the holiday season, Lands’ End will use 1,100 phone lines to handle over 100,000 calls, ensuring that every customer receives individual attention. On an average day, Lands’ End receives 40,000- 50,000 calls, adding up to 15 million calls during the year.
From its easy-to-use customer hotline, to its Web site complete with shopping tools such as the Outerwear Finder(TM) and My Virtual Model(TM), Lands’ End has always been able to anticipate and exceed customers’ needs. Most recently, Lands’ End launched 1-800-HI-SANTA and companion Web site ( http://hisanta.landsend.com/ ), which provide families a fun, easy way to track Santa’s activities this holiday season.
About Lands’ End
Established in 1963, on the promise of delivering high-quality product at a great value, Lands’ End(R) is one of the world’s largest consumer-direct retailers of specialty apparel. The company offers a complete line of casual and tailored clothing for women, men, children and infants around the world. In addition, Lands’ End offers an innovative collection of fine-quality goods for the home. Most recently Lands’ End launched a Women’s Intimates line that complements its award-winning swimwear line for petite, average and larger women, as well as Lands’ End Baby, a line of heirloom-quality clothing and accessories for newborns, babies and toddlers that features exceptional quality and detailed construction. Lands’ End product can be purchased online at http://www.landsend.com/ , or by calling 1-800-356-4444 to receive a catalog. Lands’ End is a proud member of Sears Holdings Corporation (NASDAQ:SHLD) and an assortment of Lands’ End favorite merchandise is available in select Sears stores. And, all Lands’ End product is Guaranteed. Period.(R)
