Contact: Jerry Batzner or Chris Venuti,262-797-4160
or Jordan Fox, 414-32-2645
(NEW BERLIN, WI – January 9, 2008) – Batzner Pest Management, a pest management company with more than 61 years experience serving customers in southeastern Wisconsin, has received Angie’s List ”Super Service Award” for 2007—the company’s sixth such award in the last seven years..
This recognition is based on achieving and maintaining a superior service rating on Angie’s List throughout the year. The Angie’s List organization collects service ratings on local companies from area homeowners, who report on companies they’ve dealt with. Consumers can check the list for highly rated companies before hiring them. Unlike referral-type services, companies do not pay to be on Angie’s List, nor can they put themselves on the list. Ratings are based on feedback from Angie’s List members.
According to Jerry Batzner, company president, “Winning this award is a great achievement. Less than five percent of the companies on Angie’s List were even eligible for the award and even a smaller percentage of companies were actually awarded the honor. Currently there are more than 283,000 companies that have been placed on Angie’s List by consumers.”
Batzner says he and his staff appreciate Angie’s List and his company’s loyal clients for recognizing them again for this award.
The customer service program of Batzner Pest Management was also recognized in a recent issue of Pest Control Technology, an industry magazine with a readership throughout the USA. The company, with service centers in New Berlin, Oshkosh, Fond du Lac, Racine and Madison, won PCT’s “Best-in-Class” Customer Service Award.
According to Batzner, his third generation, family-owned business has grown its sales in 2007 by 16 percent. “We employ approximately 75 people and strive for good employee morale here, which, in turn, makes our people more willing to provide excellent customer service,” he says.
His company’s customer service awareness and morale-boosting efforts lead to not only happier and more productive employees, but to ones who are more apt to provide excellent service, which in turn brings in more and better business, he maintains.
Batzner notes that his company’s retention rates for customers and employees both are above 90 percent.
